Delivery and returns
- Where and when do you deliver?
- How much does it cost?
- How long will it take?
- What happens if my order comes over two deliveries, am I expected to pay twice?
- What if I’m not in when you make a delivery?
- What is your returns policy?
- What if I want to return an item or entire order?
Where and when do you deliver?
We deliver primarily to UK, British Forces Post Office and Channel Island addresses (but not to PO boxes).
We also deliver to European countries such as:
Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France,
Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway,
Portugal, Spain, Sweden, Switzerland and Vatican City.
We do not deliver to the rest of the world.
Most orders are delivered by courier between 9 am and 5 pm, Monday to Friday (excluding bank holidays) and require a signature on delivery.
How much does it cost?
Standard post and packaging (P&P) is £3.95, and applies to UK, BFPO and Channel Island addresses.
If you order only Good Natured Gifts and/or RSPB membership, P&P is free.
EU P&P is much higher, as the average cost of our shipments to European countries is £51.95. It may seem high, but the rate to EU countries reflects the actual average cost of delivery.
How long will it take?
Delivery to mainland UK is normally within three to five working days of receipt of your order.
Delivery to Northern Ireland and UK offshore islands may take three to eight days.
Direct despatch (DD) items may take three to eight days and will be delivered in a separate parcel, sent directly from our suppliers. Overseas delivery times are governed by the overseas carriers, and unfortunately we cannot promise a delivery timeline.
Please note that weekends and Bank Holidays are not classed as working days. If an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.
What happens if my order comes over two deliveries, am I expected to pay twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you. And we won’t take any money until the item has been despatched.
What if I'm not in when you deliver?
Most orders will be delivered by courier between 9 am and 5 pm and require a signature on delivery. If you are unlikely to be in to sign for the parcel, please specify a safe, dry place where we can leave it using the space provided on the checkout page (maximum 30 characters).
What is your returns policy?
The RSPB offers a no-quibble return policy. Should you be less than delighted with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.
What if I want to return an item or entire order?
So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund.
To return a product, please contact our customer care team, on 0845 1 200 502, who will arrange the return. The return address will be:
Returns Department
RSPB Sales Ltd
PO Box 280
Wetherby
West Yorkshire
LS23 7XJ
Where a refund is claimed, we will process the refund as quickly as possible, but we reserve up to 21 days to refund the return value.
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